Live Technician ETA Tracking
Deliver an Uber-style customer experience with automated 'On My Way' SMS texts and live GPS tracking.
The Problem: The four-hour arrival window is a relic of the past. Modern consumers expect exact, real-time logistics. When you force a homeowner to wait at home all morning wondering when your tech will arrive, you start the customer relationship off on a frustrating, negative note before the work even begins.
How It Works
Opsler leverages the GPS capabilities of your technician's smartphone to automate the entire dispatch communication loop.
- Step 1: Technician Marks 'En Route' — The technician taps a single button on their mobile app when they start driving to the next job.
- Step 2: Automated SMS Delivery — Opsler instantly sends an SMS text message to the customer with a secure, token-based tracking link.
- Step 3: Live Map & ETA — The customer opens the link to see a live map, a real-time ETA countdown, and the technician's professional headshot.
- Step 4: Arrived Notification — When the technician arrives, another status change triggers, keeping the timeline perfectly updated in the customer portal.
Who Uses It & Business Impact
Eliminate 'Where is my tech?' calls and build instant trust.
- For Dispatchers — Dispatchers no longer spend their mornings fielding phone calls from anxious customers asking for ETAs. The system proactively communicates the logistics for them.
- For Customers — Seeing a photo of the technician before they arrive builds incredible trust and safety, especially for residential service calls. It elevates your brand from a 'local contractor' to a premium service provider.
Frequently Asked Questions
When a technician taps 'En Route' on their mobile app, Opsler captures their current coordinates using the browser's Geolocation API. This data powers a live map view on the customer's portal.
No. Opsler is deeply privacy-conscious. Location data is only captured at specific job milestones (Start, En Route, Arrived, Complete) and only during working hours. It is never used to secretly surveil employees.
If the technician is in a dead zone, the 'On My Way' status change is queued locally on their device via our offline-first architecture. It will instantly sync and trigger the customer notification the second they regain a connection.
The customer receives an SMS link that opens their portal. They see the technician's name, their profile photo, a live ETA countdown, and a map marker showing their route to the property.
Related Features
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