Field Photo Capture
Protect your business with indisputable visual proof. Capture, annotate, and organize unlimited before-and-after photos on every job.
The Problem: A customer calls a week after a repair claiming your technician broke their drywall. Without visual proof of the site's condition before the work started, it's your word against theirs. You almost always end up paying for the damage just to protect your reputation, eating into your hard-earned profits.
How It Works
Opsler makes visual documentation a fast, mandatory part of your operational workflow.
- Step 1: Direct In-App Capture — Technicians open the camera directly inside the Opsler app. Photos bypass the personal camera roll and are instantly attached to the active job record.
- Step 2: Markup & Annotate — Techs can use their finger to draw circles, arrows, or add text directly onto the photo to highlight specific damage or issues for the customer.
- Step 3: Tag & Organize — Photos can be quickly tagged as 'Before', 'After', or 'Equipment'. This automatically organizes them for the office to review later.
- Step 4: Customer Sharing — Toggle the 'Visible to Customer' switch to automatically include the photo on the customer's portal and final PDF invoice.
Who Uses It & Business Impact
Turn photos into a powerful tool for upselling and liability protection.
- For Technicians — It makes selling repairs infinitely easier. Showing a homeowner a photo of their cracked heat exchanger or corroded pipes builds instant trust and justifies the cost of the repair.
- For Business Owners — Absolute liability protection. When every tech is required to take 'before' photos of the workspace, false damage claims drop to zero, saving you thousands in unnecessary payouts.
Frequently Asked Questions
No. Opsler provides unlimited photo storage on all plans. We encourage technicians to document everything to protect your liability.
No. Photos taken within the Opsler app are captured directly to our secure application container and instantly uploaded to the cloud. They do not clutter the technician's personal camera roll, ensuring employee privacy.
You have complete control. By default, photos are marked for 'Internal Use Only'. The dispatcher or technician can explicitly toggle specific photos (like a nice 'after' shot) to be visible on the Customer Portal and final invoice.
Yes. The mobile app includes a built-in markup tool. Technicians can circle a cracked heat exchanger in red or add text notes directly on the image before saving it to the job record.
Related Features
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