Automatic Review Collection
Build an unstoppable online reputation while you sleep. Automated SMS and email campaigns ensure you never forget to ask for a review.
The Problem: You perform incredible work, but your Google rating doesn't reflect it because only the angry customers proactively leave reviews. You try telling your technicians to "remember to ask for a review," but they forget, feel awkward asking, or the office staff gets too busy to send the follow-up emails.
How It Works
Opsler removes the human element from the review collection process, turning it into an automated, predictable machine.
- Step 1: The Trigger Event — The automation starts silently in the background the moment a job is marked 'Completed' or an invoice is paid.
- Step 2: The Delay Timer — Opsler waits for a pre-configured amount of time (default is 24 hours) to ensure the customer has had time to appreciate the completed work.
- Step 3: Multi-Channel Delivery — The system fires off a personalized, pre-written SMS text message and an email containing a link to your Smart Review Gating funnel.
- Step 4: Status Tracking — The dashboard tracks the exact status of the campaign, showing you who received the text, who clicked the link, and who submitted a review.
Who Uses It & Business Impact
Turn happy customers into your most powerful marketing asset.
- For Office Managers — Zero extra work. Office managers no longer have to manually pull lists of completed jobs on Friday afternoons and copy-paste email templates.
- For Business Owners — A massive, sustained increase in public reviews. Generating a steady stream of 5-star reviews on Google is the single highest ROI marketing activity you can do, driving cheaper leads and higher conversion rates.
Frequently Asked Questions
Our data shows that asking for a review the exact second the technician leaves often results in a lower conversion rate because the customer is busy getting back to their day. Waiting 24 hours hits them when the 'glow' of the fixed problem is still high, but they have time to actually sit down and write the review.
Yes. While the default is 24 hours, you can configure the automation trigger in your settings to send instantly, after 2 hours, or after 3 days, depending on what works best for your specific industry.
It sends via both. Opsler simultaneously fires an email and an SMS text message (if the customer opted in to texting). Text messages have a 98% open rate, making them the primary driver of new reviews.
No! That's the entire point. It is a completely hands-off automation. The trigger is the technician marking the job as 'Completed' or the invoice being marked as 'Paid'. The system handles the rest.
Related Features
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