Workiz Has No Offline Mode. That's a Problem If Your Techs Work in Basements.
No offline mode at all. If your techs lose signal, they lose access to everything. Here's the alternative.
TL;DR
Workiz has zero offline capability. None. If your technician walks into a basement, a crawl space, or a rural property with no signal, they can't see job details, they can't take photos, they can't collect signatures. They're stuck. Opsler is built offline-first — your techs complete full jobs without any internet connection, and everything syncs when they resurface.
Why Does Offline Mode Matter for Service Businesses?
Think about where your technicians actually work. Not in an office with gigabit Wi-Fi. In basements. Under houses. Inside commercial buildings with walls thick enough to block every bar of signal. In rural neighborhoods where the nearest cell tower is 3 miles away.
Now think about what happens when they're there and they need to check the customer's service history. Or look up the equipment model number. Or take a photo of the problem before they start working. On Workiz? They can't. They literally can't do any of those things.
So what do they do instead? They walk outside to find signal. They call the office and ask someone to read them the job notes over the phone. They take photos on their personal camera and hope they remember to upload them later (spoiler: they don't). They scribble notes on a piece of paper.
This isn't a minor inconvenience. It's a productivity killer. Every trip outside to check signal is 5-10 minutes lost. Multiply that by 3-4 dead-zone jobs per tech per week, across a team of 8 techs, and you're losing 13-27 hours of billable time per month. At $150/hour, that's $1,950-$4,050 in lost productivity. Every single month.
What Does "Offline-First" Actually Mean?
There's a difference between "works with spotty signal" and "built to work without signal." Opsler is the second one.
When your tech opens the Opsler app, their assigned jobs are cached locally on their device. All of it — customer name, address, phone number, service history, equipment details, job notes, the works. If signal drops, nothing changes. The app keeps working exactly the same way.
Your tech can view every detail of the job. They can take before-and-after photos. They can write notes about what they found and what they fixed. They can collect a digital signature from the customer. They can mark the job complete. All without a single bar of signal.
When they leave the basement — or drive past a cell tower, or connect to the customer's Wi-Fi — everything syncs automatically in the background. Photos upload. Signatures attach to the job record. Notes appear in the office system. The tech doesn't have to press a button or think about it. It just happens.
What Can Your Techs Do Offline with Opsler?
View full job details and customer history
Customer name, address, phone, equipment records, past service notes — it's all cached on the device. Your tech walks into a crawl space fully informed, not guessing.
Capture before-and-after photos
Photos are stored locally and attached to the job record. They upload automatically when signal returns. No more "I forgot to upload the pictures" excuses — because there's nothing to forget.
Collect digital signatures
Customer signs right there on the tech's phone. Offline. The signature attaches to the job record and syncs later. No clipboards, no paper forms, no "we'll email you something to sign."
Complete and close out jobs
Add labor time, mark tasks done, write completion notes, and close the job — all without signal. The office sees the completed job as soon as the tech's phone reconnects. No delays, no gaps in your records.
Automatic background sync
Your tech doesn't have to press "sync" or remember to upload anything. The app detects connectivity and pushes all queued data to the server automatically. It's invisible to the tech — it just works.
Workiz's answer to dead zones is "wait until you have signal." Opsler's answer is "keep working." For any business where techs spend time in basements, attics, crawl spaces, or rural areas, that's not a nice-to-have. It's the difference between billing for that time and losing it.
Frequently Asked Questions
No. Workiz requires an active internet connection to access job details, customer information, scheduling, and every other feature. If your technician loses cellular signal — in a basement, crawl space, elevator shaft, or rural area — they can't access anything until they reconnect. There's no cached data, no offline queue, nothing.
Opsler's technician app is a Progressive Web App built offline-first. When a tech opens their job list, all the data they need is cached locally on their device. They can view job details, customer info, and service history. They can capture before-and-after photos, collect digital signatures, add notes, and mark jobs complete — all without any internet connection. When they get signal back, everything syncs automatically. No manual uploads, no data loss.
Opsler caches job data in the device's local storage. As long as the phone isn't factory-reset, the data persists. When the tech logs back in (or the device reconnects), all pending data syncs up. But yes, we'd recommend syncing whenever signal is available — the app does this automatically in the background.
Yes. Photos are stored locally on the device and uploaded when connectivity returns. Your tech can take before-and-after shots in a basement, add them to the job record, and they'll appear in the office system as soon as the phone finds signal. No workarounds needed.
Yes. Opsler's technician app is a Progressive Web App that works in any modern mobile browser — Chrome, Safari, Firefox. There's no app store download required. Your tech opens a URL, adds it to their home screen, and it works like a native app — including offline. iPhone, Android, tablet, whatever they've got.
More than you'd think. Basements, crawl spaces, attics with metal roofing, commercial buildings with thick walls, rural service areas, new construction without cell towers nearby — these are everyday scenarios for HVAC, plumbing, pest control, and electrical techs. One study found that 23% of field workers experience signal loss at least once per day. If your software doesn't work offline, that's 23% of the time your techs are stranded.
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