Workiz Quoting vs Opsler: One of These Boosts Average Tickets 30-50%
Workiz handles basic quotes. But if you want to grow your average ticket without hard selling, you need tiered pricing.
TL;DR
Workiz offers basic single-price estimates. Opsler lets your techs present Good/Better/Best tiered pricing on-site with a presentation mode. When customers see three options, most pick the middle or top tier. Average tickets go up 30-50%. On a $200,000/year business, that's an extra $60,000-$100,000 in revenue — from a quoting tool.
Why Do Single-Price Quotes Leave Money on the Table?
Picture this. Your tech diagnoses a failing AC compressor. On Workiz, they create a quote: "Replace compressor — $1,200." The customer looks at it, winces a little, and says yes. Job done. Everyone's happy. Right?
But what if that same customer saw three options?
- Good: Replace compressor — $1,197
- Better: Replace compressor + flush refrigerant lines + 1-year warranty — $1,689
- Best: Replace compressor + full system tune-up + flush lines + 2-year warranty + priority service — $2,347
What happens? Research (and years of real-world data from HVAC, plumbing, and electrical companies) shows the same thing over and over: most customers pick the middle option. Some pick the top. Very few pick the bottom. That customer who would have paid $1,200 for a single-price quote just paid $1,689 for the Better package. And they feel good about it because they chose it themselves.
That's not some sales trick. It's basic consumer psychology. People want options. They want to feel like they're making a smart choice, not just accepting the only option available. When you give them three tiers, you're respecting their ability to decide what's right for their budget and their home.
What Workiz Gives You
Workiz has a standard quoting system. You create an estimate, add line items, set a price, and send it to the customer. They can approve or decline. It works. But it's a single-price, take-it-or-leave-it experience.
If you want to present multiple options? You'd need to create separate estimates and send them individually. That's clunky, confusing for the customer, and your tech isn't going to do it when they're standing in someone's garage at 2 PM with three more calls on the board.
What Opsler Gives You
Opsler's Good/Better/Best estimates are built into the technician app. Your tech pulls up the pricebook, builds three tiers right there on-site, and flips to presentation mode. The customer sees all three options side by side on the tech's phone or tablet — clean layout, clear descriptions, easy to compare. The customer taps their choice and signs. Done.
No separate quotes. No emailing PDFs. No waiting for the customer to "think about it and call back" (they won't). The decision happens right there, on-site, while the tech is standing in front of the problem. That's when customers are most motivated to act.
How Does Opsler's GBB Estimating Work in Practice?
Build from your pricebook
Your services, parts, and labor rates live in your Opsler pricebook. Your tech taps the items they need for each tier and the pricing calculates automatically. No mental math, no pricing mistakes, no calling the office to ask "how much do we charge for this?"
Present three tiers on-site
Flip to presentation mode and hand the phone to the customer (or show it on a tablet). Good, Better, and Best — side by side, with clear descriptions of what's included at each level. It looks professional. It builds trust.
Customer picks and signs instantly
The customer taps their preferred option, reviews the details, and signs digitally. No "let me email you a PDF." No follow-up calls. No "thinking about it." You close the sale while your tech is still on-site.
Works offline too
Because Opsler is offline-first, your tech can build and present GBB estimates even in a basement with no signal. The customer picks their tier, signs, and everything syncs when signal returns. On Workiz, your tech can't even open a quote without internet.
Here's the math that matters: if your average ticket is $400 and tiered estimates bump it to $540, that's $140 extra per job. At 15 jobs per week, that's $2,100 in additional weekly revenue — or $109,200 over a year. From a quoting feature. That's not a software upgrade. That's a business strategy.
Frequently Asked Questions
No. Workiz provides standard single-price quoting. You create an estimate with one price, send it to the customer, and they accept or reject it. There's no built-in way to present multiple service tiers or let customers choose between options. If you want to offer a Good/Better/Best presentation, you'd have to create three separate estimates manually.
When you present one price, customers either say yes or no. When you present three options — say a basic repair at $347, a premium repair with warranty at $589, and a full replacement at $1,247 — most customers pick the middle option. That's called the anchoring effect. The expensive option makes the middle one feel reasonable, and the cheap option makes it feel like a safe upgrade. Businesses using this approach typically see their average ticket increase by 30-50%.
Yes. Your technicians build tiered estimates right on the customer's property using the Opsler app. They can pull from your pricebook, customize each tier, and present all three options in a clean presentation mode on their phone or tablet. The customer picks their tier and signs right there. No emailing quotes back and forth.
Presentation mode turns your tech's phone into a mini sales tool. The customer sees three side-by-side options with clear descriptions of what's included in each tier. It's visual, it's professional, and it helps customers understand exactly what they're getting at each price point. Your tech doesn't need to be a salesperson — the presentation does the work.
Not necessarily. You can set up GBB tiers for your highest-value services — AC replacements, water heater installs, rewiring jobs — and use standard single-price estimates for simple repairs. Opsler supports both. But once you see what tiered pricing does to your average ticket, most businesses start using it for everything they can.
That's fine — you still got the job. And here's the interesting part: without tiered pricing, many customers would have gotten a single quote at roughly the same basic price anyway. The tiers don't lose you jobs. They give customers who would have paid more the option to pay more. It's additive revenue, not cannibalization.
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