ServiceTitan Takes Months to Set Up. Some Businesses Never Finish.
Paid implementation. Mandatory training sessions. Weeks before your first job goes out. There's a faster way.
TL;DR
ServiceTitan implementation takes 6-12 weeks and reportedly costs $5,000-$50,000, with mandatory training. Many businesses report 3-4 months before they're fully up and running. Opsler: pick an industry preset, add your team, and dispatch your first job the same week. Free setup. No training program required.
ServiceTitan does not publish pricing. Figures cited are based on user reports from G2, Capterra, and industry forums. Contact ServiceTitan directly for current pricing.
Why Does ServiceTitan Take So Long to Set Up?
ServiceTitan was built for enterprise operations. And enterprise operations have enterprise requirements: complex workflows, deep customization, dozens of integrations, and pricebooks with thousands of line items. Setting all that up takes time. A lot of it.
The standard ServiceTitan implementation process looks something like this:
- Week 1-2: Kickoff call, account provisioning, discovery session where they learn about your business
- Week 3-4: Data migration — importing your customer list, service history, and configuring your pricebook
- Week 5-8: Configuration — setting up workflows, dispatch rules, reporting dashboards, and integrations with your accounting software
- Week 8-12: Training sessions for office staff and technicians. Multiple sessions. Possibly multiple rounds.
That's the official timeline. In practice? Many businesses report it stretching to 3-4 months. Some never fully finish. They go live with a partially configured system and spend the next year tweaking things.
What Does This Actually Cost You?
Let's be honest: the reported $5,000-$50,000 implementation fee isn't even the biggest cost. The biggest cost is time.
Every week you're in implementation is a week you're still using your old system (or worse, paper and spreadsheets). Your office manager is spending 5-10 hours a week on ServiceTitan setup instead of running the business. Your techs are in training sessions instead of on jobs. And you're paying a reported $245+/tech/month for software you're not fully using yet.
For a 15-tech HVAC company, a 3-month implementation means an estimated $11,000-$13,500 in ServiceTitan subscription fees before you're even operational (15 techs at a reported $245-$300/tech/month). Add the reported $10,000 implementation fee. Add the opportunity cost of your office manager's time. You're looking at $21,000-$24,000 invested before you dispatch your first job through the system.
How long can a small business afford to wait?
Why Do Some Businesses Never Finish Implementation?
Because life happens. AC season hits and suddenly your office manager doesn't have 10 hours a week for training. A tech quits and now you're short-staffed. A big commercial job comes in and all hands are on deck.
ServiceTitan's implementation assumes you can dedicate consistent time over 6-12 weeks. For a big company with dedicated project managers, that's fine. For a 12-person shop where the owner also dispatches, answers phones, and runs payroll? That's a luxury you don't have.
The result: half-configured systems. Pricebooks that are 60% complete. Workflows that still have manual workarounds. And $10,000 spent on an implementation that never quite made it to the finish line.
| Milestone | ServiceTitan | Opsler |
|---|---|---|
| Account ready | 1-2 weeks | 5 minutes |
| Customer data imported | 2-4 weeks | Same day |
| Pricebook configured | 3-6 weeks | Pre-loaded (preset) |
| Team trained | 6-12 weeks | 30-minute walkthrough |
| First job dispatched | 6-12 weeks | Same week |
| Setup cost | ~$5,000-$50,000* | $0 |
* Based on user reports. ServiceTitan does not publish pricing publicly.
How Does Opsler Get You Running So Fast?
Pick your industry. That's your setup.
12 industry presets cover HVAC, plumbing, electrical, pest control, cleaning, landscaping, and more. Pick yours and your account loads with pre-configured services, terminology, and pricing templates. An HVAC shop sees "Service Calls" and "Maintenance Agreements" — not generic "Job Type 1."
CSV import handles your customer list
Export your customers from wherever they are — a spreadsheet, your old software, QuickBooks — and import them into Opsler in minutes. Automatic field mapping means no manual data entry. Your techs see familiar customer names from day one.
No training program needed
The interface is designed so a tech can open it and figure it out. Tap the job. View the details. Take photos. Get a signature. Done. A 30-minute walkthrough with your team covers everything. No multi-week training schedule, no certification, no mandatory sessions.
Free help if you want it
Every Opsler account includes free onboarding assistance. If you want someone to walk you through setup, import your data, or do a team training call, it's included. Not a reported $10,000. Not $5,000. Included.
The average Opsler customer dispatches their first job within 48 hours of signing up. Not 48 days. Not 48 weeks. Hours. Because when you're running a service business, every day without your FSM working is a day of scheduling chaos, lost invoices, and missed opportunities.
Frequently Asked Questions
ServiceTitan's standard implementation timeline is 6-12 weeks. This includes account setup, data migration, pricebook configuration, integration setup, and mandatory training sessions. Many businesses report the full process taking 3-4 months before they're fully operational. The timeline depends on your company size and how complex your setup needs to be.
Based on user reports, ServiceTitan charges $5,000 to $50,000 for implementation, depending on your company size. Small shops reportedly pay $5,000-$10,000, mid-size companies reportedly pay $10,000-$25,000, and larger operations reportedly pay $25,000-$50,000+. This covers account configuration, data migration assistance, and training. It's a one-time upfront cost on top of your per-technician subscription and mandatory annual contract. ServiceTitan doesn't publish these figures publicly — contact them directly for current pricing.
Yes. Most Opsler customers set up their account without any technical assistance. Pick your industry preset, add your team members, import your customer list, and you're ready to dispatch. The whole process typically takes a few hours to a day. If you do want help, our team is available at no extra charge.
Opsler has 12 industry presets — HVAC, plumbing, electrical, pest control, cleaning, landscaping, and more. When you pick your preset, your account is automatically configured with the right service types, job terminology, and pricing templates for your trade. HVAC companies see 'Service Calls' and 'Maintenance Agreements.' Plumbers see 'Drain Cleaning' and 'Water Heater Install.' This eliminates days of manual configuration.
ServiceTitan includes training as part of their implementation process, and it's strongly recommended (effectively mandatory for most teams). The training covers the platform's extensive feature set and is part of what you're paying for in the implementation fee. For many small businesses, blocking out time for multi-session training during busy season is the hardest part.
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