ServiceTitan's Real Cost: Fees They Don't Put on the Pricing Page

What Does ServiceTitan Actually Cost?

Here's the thing about ServiceTitan pricing: they don't publish it publicly. Based on what users report on G2, Capterra, and industry forums, it's per-technician pricing starting at roughly $245/tech/month on the Starter plan. The more techs you have, the more you pay. But that's just the beginning. The real costs? They show up on page 3 of the contract.

First, there's implementation. ServiceTitan doesn't just hand you a login and say "good luck." Users report being charged $5,000-$50,000 for setup, data migration, and onboarding. Small shops reportedly pay $5,000-$10,000. Mid-size companies? Reportedly $10,000-$25,000. That's money out of your pocket before you've dispatched a single job through their system. And let's be honest — if you're running a 10-person shop, a reported $10,000 implementation fee hits different than it does for a 200-tech enterprise.

Then there's the per-technician pricing itself. According to user reports, every technician on your account costs $245-$500/month depending on the tier you choose. A shop with 10 technicians on the Starter plan would be paying at least $2,450/month — and that's before you add office staff seats at a reported $50-$150/month each. We've heard from owners who expected a manageable bill and ended up at $3,000-$5,000/month.

And the add-ons. Users report Marketing Pro at $500-$1,500/month extra. Phones Pro? Reportedly another $300-$800/month. Pricebook Pro? Reportedly $200-$500/month more. Route optimization? Extra. These aren't obscure features — they're things most service businesses need day one. But ServiceTitan treats them as premium upsells that can double your monthly bill.

So what does a realistic first year look like for a 10-tech HVAC company? Let's do the math:

* ServiceTitan pricing based on user reports. Contact ServiceTitan for current pricing.

That's a potential difference of $36,000-$69,000 in year one. For a small business, that's not a rounding error — that's two new vans. That's a full-time hire. That's an entire year of marketing budget.

And Then There's Payment Processing Fees

Here's a cost that never shows up on ServiceTitan's pricing page: payment processing. Most ServiceTitan customers end up using TSYS (now Global Payments) for credit card processing, and the rates aren't pretty — 2.5% to 3.5% markup over interchange. The exact number? It's "negotiable," which is corporate-speak for "we'll charge you as much as you'll tolerate." TSYS has a reputation for aggressive pricing and hidden charges that show up months into the relationship.

Let's do the math on what that actually costs your business. Say you're running 20 jobs a week at an average ticket of $350. That's $364,000 in annual revenue flowing through your payment processor.

At ServiceTitan's TSYS rates of 2.5-3.5%, you're handing over $9,100 to $12,740 per year in processing fees alone. At the midpoint? That's $10,920/year — gone. Not going to your techs. Not going toward a new van. Just... gone. And because the rates are opaque and "negotiable," you might not even realize how much you're losing until you pull the annual numbers.

Opsler takes a completely different approach. Instead of forcing you through a built-in processor with markup, Opsler gives you two zero-fee options: Venmo and CashApp QR codes that your techs can display on-site (admin-locked so nobody changes them), and payment links that work with whatever processor you already use. Your existing bank relationship, your existing rates — or no rates at all with Venmo/CashApp.

That's potentially $10,920 per year staying in your business instead of going to a payment processor. Over three years, that's $32,760. That's not a line item most people think about when comparing software — but it should be.