Best Field Service Software for HVAC Shops in 2026

Why Can't HVAC Shops Just Use Any FSM Software?

They can. And most do. But here's the thing — HVAC has quirks that generic field service software doesn't handle well.

Your techs spend half their day in attics, crawl spaces, and mechanical rooms. These are cell signal dead zones. If your software requires an internet connection to view job details or capture completion photos, your techs are stuck walking outside every time they need to check something. That adds up to 15-20 minutes of wasted time per job.

Then there's the estimate problem. An HVAC service call can lead to anything from a $150 capacitor swap to a $6,800 system replacement. If your tech presents a single price, the customer says yes or no. But if they present three options — good, better, best — the customer picks a tier. And most pick the middle one. That's how HVAC companies using tiered estimates see their average ticket jump 30-50%.

And don't get me started on equipment tracking. You need to know what's installed at each property, when the warranty expires, and when the next maintenance visit is due. Most general-purpose FSM tools treat this as an afterthought.

What Should You Look For?

Based on what HVAC shop owners actually care about (not what software companies want to sell you), here's the checklist:

• Offline mode that actually works — not just cached data, but full job completion without signal
• Three-tier estimates — Good/Better/Best pricing that gives customers a choice
• Equipment tracking — tied to customer properties, with warranty dates and service history
• HVAC-specific setup — pre-loaded services, terminology your team recognizes
• Fast onboarding — you can't afford to wait 3 months during AC season
• Flat pricing — no per-tech charges that penalize you for growing

The Breakdown: Each Platform for HVAC

ServiceTitan — The Enterprise Option

ServiceTitan is the 800-pound gorilla of HVAC software. And for large operations with 50+ technicians, dedicated IT staff, and budgets north of $100,000/year in software costs, it makes sense. The reporting is deep. The integration marketplace is big.

But for a growing HVAC shop with 5-20 techs? It's overkill. Based on user reports, you're looking at roughly $245-$500 per technician per month, annual contracts, and reported $5,000-$50,000 in implementation fees. Setup takes 6-12 weeks. Users also report 2.5-3.5% processing fees via TSYS on every payment your techs collect. And the offline mode is partial at best — your attic techs will still struggle.

Read the full ServiceTitan vs Opsler HVAC comparison →

Jobber — The General-Purpose Tool

Jobber is clean, intuitive, and affordable at the entry level ($39/month). But it's a general-purpose tool. There's no HVAC preset, no equipment tracking, and limited offline capabilities. You'll spend time configuring everything from scratch. And once your team grows past the Core plan, you're looking at $119-$249/month for features that should be standard.

Read the full Jobber HVAC comparison →

Housecall Pro — Solid but Limited

Housecall Pro has a decent mobile app and good online booking. But the Basic plan ($79/month) is limited to one user — not useful for any team. Essentials at $189/month gets you 5 users, but you still don't get HVAC-specific features or reliable offline mode for those attic calls.

Read the full Housecall Pro HVAC comparison →

Workiz — The Offline Dealbreaker

Workiz has a free plan for 2 users, which sounds great until you realize it has zero offline mode. For HVAC techs who live in attics and basements, that's a non-starter. The Standard plan jumps to $225/month, and you still don't get offline capabilities, GBB estimates, or an HVAC-specific setup.

Read the full Workiz HVAC comparison →

Opsler — Built for Growing HVAC Shops

Here's where we come in. Opsler's HVAC preset pre-loads your services (AC Install, AC Repair, Duct Cleaning, Furnace Service), your terminology, and your pricing templates. You pick "HVAC" during setup and start dispatching the same day.

The offline-first PWA means your techs complete jobs in dead zones — attics, basements, crawl spaces, rural properties. Photos, signatures, job notes — all captured offline, synced when they're back in range.

Good/Better/Best estimates let techs present three options on-site. Instead of "here's your price, take it or leave it," customers see a basic repair, a mid-tier option with a maintenance agreement, and a premium replacement. Average tickets go up 30-50%.

All of this for $149/month. Five users included. No annual contract. No implementation fees.